Nobody answers the phone with scissors in hand. But today's caller is next week's appointment, so do not let them hang up into silence.
Almost every caller wants an appointment. If you have online booking, mention it first: it saves call-backs. Keep the tone light and personal; it suits the business.
Three scripts you can use right away
Replace the parts in [brackets] with your own details.
Welcome message
“Welcome to [name] hair salon. We are just busy with a client in the chair. You can book an appointment directly online at [website]. Prefer a personal touch? Leave your name and number and we will call you right back.”
After hours
“Welcome to [name] hair salon. The salon is currently closed. You will find our opening hours and online booking at [website]. See you in the chair soon!”
Voicemail
“You have reached the voicemail of [name] hair salon. Leave your name and number and tell us which days suit you best, and we will call you back to schedule an appointment.”
Need more than one message?
See all prices and packages on one page, or create a single message first from $24.