Phone greeting for 3CX

Which file does 3CX need?

3CX asks for a WAV file in 16-bit PCM, mono, 8 kHz. We deliver exactly that file, ready to upload.

16-bit PCM WAV (8 kHz, mono)

How to upload your greeting in 3CX

1. Log in to the 3CX admin console.
2. Open (or create) the digital receptionist (IVR), queue or voicemail where the greeting should play.
3. Upload the file from your download ending in -pcm-16bit-8khz.wav as the prompt.
4. Save and call your own number to check the result.

Exact menu names differ per 3CX version; the official IVR guide below shows them for your version.

Which greetings does 3CX play?

A phone system plays a different file per situation. These are the four you will need most often on 3CX.

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for 3CX

Can I use one file for everything?

No. The phone menu, the on-hold message, the closed announcement and the voicemail are separate files that 3CX plays per situation. Order them in the same voice so it sounds like one whole.

What does a greeting for 3CX cost?

A single greeting costs 24 dollars, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” at checkout and you receive every format at once.