Phone greeting for GoTo Connect

Which file does GoTo Connect need?

GoTo Connect recommends a WAV file in 16-bit mono at 8000 Hz, and also accepts MP3, µ-law and G.722. We deliver the recommended WAV format, plus the MP3.

16-bit PCM WAV (8 kHz, mono)

How to upload your greeting in GoTo Connect

For GoTo Connect, the upload location differs per installation and management environment; there is no public step-by-step guide that fits everyone. Use the file we supply for GoTo Connect and ask your telecom partner or administrator where greetings are configured. The upload itself is usually a matter of browse and select.

Which greetings does GoTo Connect play?

A phone system plays a different file per situation. These are the four you will need most often on GoTo Connect.

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for GoTo Connect

Can I use one file for everything?

No. The phone menu, the on-hold message, the closed announcement and the voicemail are separate files that GoTo Connect plays per situation. Order them in the same voice so it sounds like one whole.

What does a greeting for GoTo Connect cost?

A single greeting costs 24 dollars, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” at checkout and you receive every format at once.