Phone greeting for Microsoft Teams (Phone)

Which file does Microsoft Teams (Phone) need?

Teams (auto attendant / call queue) accepts WAV (PCM), MP3 and WMA, up to 5 MB. Our MP3 works directly.

MP3

Set up your greeting in Microsoft Teams (Phone)

1. Open the Teams admin center and go to Voice → Auto attendants.
2. Add an auto attendant or open the existing one.
3. For the greeting, choose Play an audio file and click Upload file.
4. Upload the MP3 from your download (max. 5 MB) and save.

Which greeting do you need?

These are possible uses for a phone greeting. The features available in your Microsoft Teams (Phone) environment depend on your product, licence and settings.

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for Microsoft Teams (Phone)

Can I use one file for everything?

It depends on the feature and script. Use a separate recording where callers need a different message. Ask your administrator where your Microsoft Teams (Phone) environment uses each recording.

What does a greeting for Microsoft Teams (Phone) cost?

A single greeting costs 24 dollars, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” at checkout and you receive every format at once.