Phone greeting for Microsoft Teams (Phone)

Which file does Microsoft Teams (Phone) need?

Teams (auto attendant / call queue) accepts WAV (PCM), MP3 and WMA, up to 5 MB. Our MP3 works directly.

MP3

How to upload your greeting in Microsoft Teams (Phone)

1. Open the Teams admin center and go to Voice → Auto attendants.
2. Add an auto attendant or open the existing one.
3. For the greeting, choose Play an audio file and click Upload file.
4. Upload the MP3 from your download (max. 5 MB) and save.

Which greetings does Microsoft Teams (Phone) play?

A phone system plays a different file per situation. These are the four you will need most often on Microsoft Teams (Phone).

Welcome message

The first thing a caller hears. Your company name, and immediate confirmation that they reached the right place.

Phone menu (IVR)

The options callers use to route themselves. Each option is a separate line, so keep them short and put the most-used option first.

On-hold message

What someone hears while waiting in the queue. Say roughly how long it takes, or where they can find the answer themselves.

Closed announcement and voicemail

Outside opening hours, or when nobody picks up. Say when you are available again, so the customer calls back at the right moment.

Common questions about greetings for Microsoft Teams (Phone)

Can I use one file for everything?

No. The phone menu, the on-hold message, the closed announcement and the voicemail are separate files that Microsoft Teams (Phone) plays per situation. Order them in the same voice so it sounds like one whole.

What does a greeting for Microsoft Teams (Phone) cost?

A single greeting costs 24 dollars, regardless of length. If you need several, a package is cheaper; credits never expire.

What if I switch to a different phone system later?

Then you need the same recording in a different format. If you are not sure which system you have, choose “Other / not sure” at checkout and you receive every format at once.